![]() Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.Ībility to troubleshoot the cause of technical problem in using software. Previous product support experience from a tech-oriented software product is a plus. Taking ownership of customer issues reported and seeing problems through to resolution.īachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).ġ to 2 years of related work experience required. Work on improvement of customer's FAQ and User manual. Provide daily metrics and reports on tickets maintain the ticketing system and the tickets.Ĭonstantly Improve Product Knowledgebase to use internally and a FAQ. Work closely with technical teams to investigate complex issues and enhance the quality of existing products.ĭocument and follow-up of customer suggestions for continued improvements to Development Team. Comply with the SLA for issue resolution. Resolving all customer issues in a time bound manner. Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.Īsk customers targeted questions to quickly understand the root of the problem. Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass. Provide first, second and third tier (L1, L2, 元) product support via email, Social media, and our Forums. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills. This position requires well-rounded product support experience of 1 year. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support. We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL).CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY.Taking ownership of customer issues reported and seeing problems through to resolution.Provide daily metrics and reports on tickets maintain the ticketing system and the tickets.Document and follow-up customer suggestions for continued improvements to the Development Team.Work closely with technical teams to investigate complex issues and enhance the quality of existing products.Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.Ask customers targeted questions to understand the root of the problem quickly. Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. ![]() Resolving all customer issues in a time-bound manner.provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
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